Refund policy

Last Updated: August 20, 2026

At Tuchehome, we want to provide clear information about returns and refunds.

This policy explains the conditions and procedures for returns, refunds, exchanges, cancellations, and order-related issues for purchases made through www.tuchehome.com.

1. Return Window

Eligible return requests may be submitted within 30 calendar days after your order has been delivered, based on the carrier's delivery confirmation.

To be eligible for a return, the item must:

  • Be unworn and unused, except for reasonable indoor fitting;
  • Remain in its original condition;
  • Have all original tags attached;
  • Be free from washing, alterations, stains, odors, makeup, perfume, pet hair, or other signs of use; and
  • Include your order number or valid proof of purchase.

Returned items are inspected after they are received.

Items that do not meet these requirements may not be eligible for a refund.

2. How to Request a Return

Before sending an item back, contact hello@tuchehome.com.

Please include:

  • Order number;
  • Email address used for the purchase; and
  • Reason for the return request.

After reviewing your request, we will provide the applicable return instructions and return address.

Please do not send a return before receiving return instructions from Tuchehome.

3. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Customer Responsibility

Customers are responsible for return shipping costs when a return is requested due to personal preference, including:

  • Incorrect size selected;
  • Change of mind;
  • Color preference;
  • Style preference; or
  • No longer wanting the item.

Tuchehome Responsibility

Tuchehome will cover reasonable return shipping costs when an item is confirmed to be:

  • Defective;
  • Damaged during transit; or
  • Incorrectly shipped.

4. Clothing Try-On and Return Conditions

Customers may try on garments indoors to confirm size and fit.

Returned items must remain in a condition suitable for resale.

Items showing signs of use beyond reasonable fitting are not eligible for return, including:

  • Washed items;
  • Altered items;
  • Stained items;
  • Makeup marks;
  • Perfume or other odors;
  • Pet hair; or
  • Damage.

All original tags must remain attached.

5. Non-Returnable Items

The following items are not eligible for return:

  • Final Sale items clearly identified as non-returnable on the applicable product page;
  • Gift cards;
  • Customized or personalized products; and
  • Items that have been worn, washed, altered, damaged, or returned without original tags.

For hygiene reasons, certain intimate apparel products, including underwear, swimwear, bodysuits, and shapewear, may not be eligible for return if the hygiene seal has been removed or the item has been worn beyond reasonable inspection.

Any product-specific return restrictions will be clearly displayed on the applicable product page before purchase.

6. Refund Process

Once a returned item is received, Tuchehome will inspect it to determine whether it meets the requirements of this policy.

If the return is approved, the refund will be issued to the original payment method within 3–7 business days after the returned item has passed inspection.

Payments and refunds are processed through Shopify and its authorized payment service providers.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

7. Refund Method

Refunds are issued to the original payment method used for the purchase.

For security and fraud-prevention purposes, refunds cannot normally be issued to a different payment method.

Refunds will be processed in the same currency used for the original purchase whenever possible.

8. Exchanges

Tuchehome does not offer direct exchanges for most orders.

If you need a different size, color, or style, you may return the eligible item according to this policy and place a new order separately.

If you receive a defective, damaged, or incorrectly shipped item, please contact hello@tuchehome.com for assistance.

9. Order Cancellation

Orders may be canceled only if they have not entered the fulfillment process.

Once an order has entered fulfillment or has been shipped, cancellation is no longer available.

If your order has already been delivered, you may request an eligible return according to this policy.

10. Damaged, Incorrect, or Lost Orders

If your order arrives damaged, defective, or incorrect, please contact hello@tuchehome.com as soon as reasonably possible.

Please provide:

  • Order number;
  • Description of the issue;
  • Clear photographs of the item; and
  • Photographs of the packaging, if available.

For packages that appear to be lost during transit, Tuchehome will review the available tracking information and work with the applicable shipping carrier when appropriate.

11. Original Shipping Charges

Original shipping charges are not refundable unless:

  • The return results from a confirmed Tuchehome error;
  • The item received is defective, damaged, or incorrectly shipped; or
  • Refund of shipping charges is required by applicable law.

12. Restocking Fees

Tuchehome does not charge restocking fees for approved returns.

13. Consumer Rights

Nothing in this Return & Refund Policy limits any rights or protections consumers may have under applicable consumer protection laws.

Contact Information

Tuchehome
Website: www.tuchehome.com
Email: hello@tuchehome.com
Phone: +1 (773) 266-1437
Address: 855 Louisiana Ave, Brooklyn, NY 11239, United States
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.