Last Updated: July 31, 2026

At Tuchehome, we are committed to providing a transparent and reliable shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund according to the terms outlined in this policy.

This Return & Refund Policy applies to purchases made through:

Website:
www.tuchehome.com

1. Return Period

We accept return requests within 30 calendar days after delivery.

The return period begins on the date your order is marked as delivered by the shipping carrier.

To be accepted for return, the item must:

• Be unworn and unused;
• Be in its original condition;
• Include all original tags attached;
• Be free from washing, alterations, stains, odors, or other signs of use;
• Include your order number or valid proof of purchase.

Items that do not meet these return requirements may not be approved for return.

2. How to Request a Return

Before sending any item back, please contact our Customer Support Team to receive return instructions.

Customer Support Email:
hello@tuchehome.com

Please include:

• Your order number;
• The email address used to place the order;
• The reason for your return request.

After reviewing your request, we will provide the appropriate return instructions and return address.

Please do not send items back before receiving return instructions from our Customer Support Team.

Returns sent without prior authorization may experience delays in processing.

3. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Customer Responsibility

Customers are responsible for return shipping costs for returns caused by personal preference, including:

• Change of mind;
• Incorrect size selection;
• Color preference;
• Style preference;
• No longer wanting the item.

Tuchehome Responsibility

If you receive an item that is:

• Defective;
• Damaged during transit;
• Incorrectly shipped;

Tuchehome will provide an appropriate resolution.

Depending on the situation, we may provide a prepaid return shipping label or reimburse reasonable return shipping costs after reviewing the request.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible so we can assist you.

Please provide:

• Order number;
• Description of the issue;
• Clear photos of the item;
• Photos of packaging if applicable.

After reviewing your request, we will provide an appropriate solution, which may include a replacement, refund, or another suitable resolution.

5. Non-Returnable Items

The following items cannot be returned:

• Final Sale items clearly identified as non-returnable on the product page;
• Gift cards;
• Customized or personalized products;
• Items that have been worn, washed, altered, damaged, or returned without original tags.

For hygiene reasons, certain personal-use products identified as non-returnable on the product page cannot be returned once opened, worn, or used.

Any return restrictions will be clearly displayed on the relevant product page before purchase.

6. Size Selection

Customers are responsible for selecting the correct size based on the size chart provided on the product page.

If an item matches the size ordered but the fit is not suitable, the return shipping cost will be the customer's responsibility according to this policy.

7. Exchanges

We do not offer direct exchanges for most orders.

If you need a different size, color, or style, we recommend returning the original item and placing a new order.

If you receive a defective, damaged, or incorrectly shipped item, please contact our Customer Support Team for assistance.

8. Refund Process

Once we receive your returned item, it will be inspected to confirm that it meets the return requirements stated in this policy.

If the return is approved, your refund will be issued to your original payment method within:

3–7 business days

after the inspection has been completed.

Refund processing time refers to the time required for Tuchehome to issue the refund.

The time required for the refund to appear in your account depends on your bank, credit card issuer, or payment provider.

9. Refund Method

Refunds are issued only to the original payment method used for the purchase.

For security reasons, refunds cannot be sent to a different payment method.

Refunds will be processed in the same currency used for the original purchase whenever possible.

10. Original Shipping Charges

Original shipping charges are generally non-refundable.

If the return results from an error on our part, including receiving a defective, damaged, or incorrect item, original shipping charges may be refunded.

11. Restocking Fees

Tuchehome does not charge any restocking fees for approved returns.

12. Order Cancellation

Orders may be canceled before they have been processed for shipment.

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests are handled on a best-effort basis and cannot be guaranteed once fulfillment has started.

Once an order has been shipped, it cannot be canceled.

In this situation, you may request a return after delivery according to this Return & Refund Policy.

13. Lost Packages

If your package appears to be lost during transit, please contact us promptly.

We will work with the shipping carrier to investigate the shipment and assist you with the next steps based on the available shipping information.

14. Refused Deliveries

If a shipment is refused or cannot be delivered due to incorrect shipping information provided by the customer, any return shipping charges or carrier fees incurred may be deducted from the refund amount where permitted by applicable law.

15. Return Address

The appropriate return address will be provided after your return request has been reviewed.

Please do not return products to the sender address shown on the package unless instructed by our Customer Support Team.

Sending returns to an incorrect address may cause delays in processing.

Please include your order number or return authorization information inside the package to help us process your return efficiently.

16. Consumer Rights

Nothing in this Return & Refund Policy limits any rights that consumers may have under applicable consumer protection laws.

17. Contact Us

If you have any questions regarding returns, refunds, exchanges, or damaged items, please contact us.

Business Name:
Tuchehome

Website:
www.tuchehome.com

Customer Support Email:
hello@tuchehome.com

Customer Support Phone:
+1 (773) 266-1437

Customer Support Hours

Monday – Saturday
9:00 AM – 6:00 PM (CT)

Sunday: Closed

We generally respond to customer inquiries within 24–48 business hours.