Shipping policy

Last Updated: August 20, 2026

Thank you for shopping with Tuchehome.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.tuchehome.com.

1. Order Processing Time

Orders are generally processed within 1–3 business days.

Business Days: Monday through Saturday, excluding U.S. public holidays.

Order Cut-Off Time: 6:00 PM ET.

Orders placed after 6:00 PM ET will be processed beginning on the next business day.

During holidays, promotions, peak shopping periods, or periods of high order volume, processing times may be extended. If a significant delay affects your order, we will notify you by email when appropriate.

2. Shipping Destination

Tuchehome currently ships orders within the United States.

Shipping availability may depend on the shipping address, product availability, and shipping options available at checkout.

Please make sure your shipping address is complete and accurate before placing your order.

3. Estimated Delivery Time

Total delivery time includes order processing time and shipping transit time.

Total Delivery Time = Processing Time + Shipping Time

United States Standard Shipping

  • Processing Time: 1–3 business days
  • Shipping Time: 6–9 business days
  • Estimated Total Delivery Time: 7–12 business days

Delivery times are estimates only and are not guaranteed.

Delivery may take longer due to carrier delays, weather conditions, holidays, high order volume, address issues, or other circumstances outside our reasonable control.

4. Shipping Costs

We offer Free Standard Shipping on orders shipped within the United States unless otherwise stated at checkout.

If any shipping charge applies to an order, the applicable cost will be clearly displayed at checkout before payment is completed.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Tracking information may take approximately 24–72 hours to update after shipment.

6. Shipping Carriers and Fulfillment

Orders may be shipped through available carriers, logistics providers, suppliers, or fulfillment partners depending on product availability and shipping requirements.

The carrier or fulfillment provider may vary by order.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided, delivery may be delayed, unsuccessful, or returned.

If you notice an address error after placing an order, please contact hello@tuchehome.com as soon as possible.

We will assist where possible, but address changes cannot be guaranteed after an order has entered processing or has been shipped.

8. Lost, Delayed, or Missing Packages

If your package appears delayed, lost, or marked as delivered but you have not received it, please contact hello@tuchehome.com.

Please provide your order number and tracking information.

We may ask you to:

  • Confirm the shipping address on your order;
  • Check your mailbox, front door, porch, building, or delivery area;
  • Check with household members, neighbors, or building staff; and
  • Contact the shipping carrier for additional delivery information.

We will review the available information and assist with the appropriate next steps.

9. Failed Delivery or Returned Packages

If a package is returned because of an incorrect address, failed delivery attempt, refusal, or inability to receive the package, we will contact you when possible.

Additional shipping costs may apply if reshipment is requested because of an incorrect address or failed delivery that was not caused by Tuchehome.

10. Damaged or Incorrect Items

If an item arrives damaged, defective, or incorrect, please contact hello@tuchehome.com as soon as reasonably possible.

Please provide:

  • Order number;
  • Description of the issue;
  • Clear photographs of the item; and
  • Photographs of the packaging, if available.

We will review the issue according to our Return & Refund Policy.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact hello@tuchehome.com as soon as possible.

We will assist where possible, but changes or cancellations cannot be guaranteed after an order has entered fulfillment or has been shipped.

If your order has already been delivered, eligible returns may be requested according to our Return & Refund Policy.

12. Holiday and Peak-Season Delays

Processing and delivery may take longer during U.S. public holidays, promotions, peak shopping periods, or periods of high order volume.

Carrier delays may also occur during these periods.

If a significant delay affects your order, we will provide updates when appropriate.

Contact Information

Tuchehome
Website: www.tuchehome.com
Email: hello@tuchehome.com
Phone: +1 (773) 266-1437
Address: 855 Louisiana Ave, Brooklyn, NY 11239, United States
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.