Terms of service

Last Updated: August 20, 2026

Welcome to Tuchehome.

This website is operated by Tuchehome. Throughout the website, the terms “we,” “us,” and “our” refer to Tuchehome.

By accessing or using www.tuchehome.com, browsing our products, creating an account, or placing an order, you agree to these Terms of Service and the policies referenced on our website.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. Store Information

Tuchehome is an independently operated online retail store offering women's fashion, dresses, and apparel.

Our store is powered by Shopify, which provides the e-commerce platform used to operate our online store and process orders and transactions.

2. Use of Our Website

By using our website, you confirm that you are legally permitted to enter into these Terms under applicable law.

You agree not to use our website, products, or services for any unlawful, fraudulent, harmful, or unauthorized purpose.

You may not interfere with the security, functionality, or normal operation of our website.

3. Product Information

We make reasonable efforts to display product descriptions, prices, images, colors, sizes, and availability accurately.

Product colors may appear differently depending on your device settings, screen display, lighting, or photography conditions.

If an error occurs, we may correct the information or update the applicable product listing.

4. Product Availability

Product availability may change from time to time.

We may update product listings, limit quantities, or discontinue products when necessary.

If a product becomes unavailable after an order has been placed, we will contact you regarding available options, which may include order adjustment, cancellation, or refund.

5. Pricing and Currency

Unless otherwise stated, all prices are displayed in United States Dollars (USD).

The final amount shown at checkout may include:

  • Product price;
  • Applicable shipping charges;
  • Discounts or promotions; and
  • Applicable taxes.

Prices and product information may change from time to time.

If a pricing, technical, or product information error affects an order, we may correct the issue and, when necessary, cancel or adjust the affected order.

Any applicable refund will be issued to the original payment method.

6. Orders and Order Acceptance

When you place an order, you will receive an order confirmation email acknowledging receipt of your order.

An order confirmation does not necessarily mean that the order has been finally accepted or fulfilled.

We may review orders for:

  • Payment authorization;
  • Product availability;
  • Shipping information accuracy;
  • Fraud prevention; and
  • Compliance with our policies.

We may cancel or refuse an order if:

  • Payment cannot be authorized;
  • Billing or shipping information is incomplete or inaccurate;
  • The order appears potentially fraudulent;
  • The product is unavailable;
  • There is a pricing, product, or technical error; or
  • The order violates these Terms or applicable law.

If an order is canceled, we will notify you when possible and issue any applicable refund to the original payment method.

7. Payment

Payment methods available at checkout may include:

  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

All payments must be successfully authorized before an order can be processed.

Payment information is securely processed through Shopify and its authorized payment providers.

Tuchehome does not store complete credit card or debit card numbers on its website or servers.

8. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Delivery times are estimates and may vary because of carrier delays, weather, holidays, high order volume, address issues, or other circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information during checkout.

9. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Eligible items may generally be returned within 30 calendar days after delivery, subject to the conditions stated in that policy.

Please review our Return & Refund Policy for complete information about returns, refunds, exchanges, cancellations, and non-returnable items.

10. Customer Accounts

If you create an account, you are responsible for maintaining the confidentiality of your account information and login credentials.

You agree to provide accurate and current account information and are responsible for activity conducted through your account.

11. Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, share, and protect personal information related to orders, customer support, analytics, advertising, and marketing activities.

12. Intellectual Property

All website content, including text, graphics, logos, images, product information, design elements, layouts, icons, and other materials, is owned by or licensed to Tuchehome unless otherwise stated.

You may not copy, reproduce, modify, distribute, display, sell, or otherwise use our content without prior written permission.

13. Prohibited Uses

You may not use our website or services to:

  • Violate applicable laws or regulations;
  • Provide false, misleading, or fraudulent information;
  • Interfere with website security or functionality;
  • Attempt unauthorized access to our systems;
  • Upload or transmit viruses, malware, or harmful code;
  • Collect customer or website data without authorization;
  • Conduct spam, fraud, abuse, or other unlawful activities; or
  • Infringe the rights of Tuchehome or any third party.

We may restrict or terminate access if we reasonably believe these Terms have been violated or an activity creates a risk to our website, customers, or services.

14. Disclaimer

We make reasonable efforts to maintain accurate website information and keep our services available.

However, we do not guarantee that the website will always be uninterrupted, error-free, completely accurate, or continuously available.

15. Limitation of Liability

To the extent permitted by applicable law, Tuchehome will not be responsible for losses or damages resulting from circumstances outside our reasonable control, including carrier delays, weather events, technical interruptions, or incorrect information provided by customers.

Nothing in these Terms limits rights or protections that cannot legally be excluded under applicable law.

16. Changes to These Terms

We may update these Terms of Service from time to time.

Changes will be posted on this page with a revised Last Updated date.

Contact Information

Tuchehome
Website: www.tuchehome.com
Email: hello@tuchehome.com
Phone: +1 (773) 266-1437
Address: 855 Louisiana Ave, Brooklyn, NY 11239, United States
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.